Implementation

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Productivity Pack for Siebel

	Implementation requirements	WRC Solutions must have access to a Siebel agent's PC and the client's site IM infrastructure for the mandatory and optional customisations and for any support work required.
Client IM involvement: 1 day
Client rollout: included in "Client IM involvement"
Client training – Agents: 15 minutes each
Client training – Trainer: 1 hour
Client training – Business Process: 2 hours. Top
Supplied on a monthly rental per Siebel user "seat"
Mandatory and optional customisations quoted on an individual basis
Business Process and Trainer training quoted on an individual basis. Top
Support is vital to any business. Specific client requirements are agreed and then support is provided to meet the required service level. Support is therefore quoted on an individual basis. Top