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Business processes
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With our work in
reporting we usually become deeply involved in refining and
re-defining business processes. |
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This is because an almost immediate result of
implementing accurate and effective reporting systems is that
they cause change to take place in the systems and processes
being reported on. This is a feature of the world in which we
live. Measurement theory in physics quite specifically notes
that when we measure we alter what we are measuring. Full
stop. If any such change is to be properly directed then
reporting and business process development must work hand in
hand. |
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There is also a trade off to be made between systems
development, reporting development and business process
design and implementation. |
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It may be much more expensive to alter the underlying
application, with say a Siebel reconfiguration, than to
provide a new report which combines data from different
sources to achieve the same effect of allowing a change in
business process. |
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